Frequently Asked Questions-FAQ

Q: How to book a transfer with Great Britain Cars?

A: Follow the easy booking process online, WhatsApp, email, or calling.

Q: Which airports are serviced?

A: Heathrow, Gatwick, Stansted, Luton, Southend Airport, London City Airport.

Q: Can you book for multiple passengers?

A: Yes, group travel options are available.

Q: Are the transfer costs fixed or variable?

A: Prices are fixed, but confirm during booking.

Q: What to do if your flight is cancelled?

A: Contact customer service for rebooking or cancellation.

Q: What are the drivers' qualifications and safety measures?

A: Drivers are professionally trained and vetted for safety.

Q: What kinds of vehicles are available?

A: A range from standard to luxury vehicles.

Q: How are safety and comfort addressed?

A: Through well-maintained vehicles and trained drivers.

Q: What is the cancellation policy?

A: Detailed policy available on the website, varies by notice period.

Q: Availability and contact information for customer support?

A: Customer support available 24/7 via phone, whatsApp and email.

Q: How to request specific travel needs?

A: Mention any special requests during booking.

Q: How to avoid missing your booked ride?

A: Ensure timely arrival and communication.

Q: Can you book a tour with Great Britain Cars?

A: Sightseeing tours available upon request.

Q: Accepted forms of payment?

A: Multiple payment options, including major credit cards.

Q: How early to book an airport transfer?

A: As early as possible, especially during peak seasons.

Q: Is Wi-Fi available in the vehicles?

A: Wi-Fi availability depends on the vehicle; specify this need during booking.

Q: Are services available on public holidays?

A: Yes, services are typically available year-round, including holidays.

Q: How to change your booking?

A: Contact customer service or use the online platform for amendments.

Q: Procedure for retrieving lost items?

A: Report lost items immediately for assistance in recovery.

Q: Availability of child safety seats?

A: Available upon request during booking.

Q: Do drivers speak English?

A: Yes, drivers are typically English-speaking.

Q: Options for larger groups?

A: Larger vehicles available for group travel.

Q: Do you monitor flights for delays?

A: Yes, flights are monitored for timely adjustments.

Q: Can you receive a journey receipt?

A: Receipts are provided upon request.

Q: Are there extra charges for night or early morning services?

A: Confirm any additional charges for off-hours services during booking.

Q: Can you request a specific car model?

A: Specific model requests are subject to availability and can be made during booking.

Q: What to do if you have a complaint or suggestion?

A: Direct feedback to customer service for prompt attention.

Q: Services for business travel?

A: Corporate travel services are available, with options tailored for business needs.

Q: Are pets allowed in the vehicles?

A: Pets are allowed with prior notification during booking.

Q: Identifying your driver?

A: Driver details are provided before the service.

Q: Policy for last-minute cancellations?

A: Check the cancellation policy for specifics on last-minute changes.

Q: Policy for last-minute cancellations?

A: Check the cancellation policy for specifics on last-minute changes.

Q: Wheelchair accessible vehicles availability?

A: Available upon request, subject to availability.

Q: Booking for multiple destinations?

A: Multi-destination trips can be arranged during booking.

Q: Airport meet-and-greet service procedure?

A: Detailed on the website, typically involves driver waiting with a sign.

Q: Inclusivity of prices regarding tolls and charges?

A: Generally inclusive, but confirm at booking.

Q: Seaport transfer services?

A: Available to and from major seaports.

Q: Changing destination mid-ride?

A: Possible, but may incur additional charges.

Q: Loyalty programs or discounts?

A: Check website for any current offers.

Our Latest Blog Posts

The Ultimate Guide to Navigating London Airport Transfers

The Ultimate Guide to Navigating London Airport Transfers

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Exploring the Convenience of London Airport Transfers

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Maximizing Your Travel Experience: A Look at London Airport Transfers

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Understanding the Efficiency of London Airport Transfers: A Comprehensive Review

Understanding the Efficiency of London Airport Transfers: A Comprehensive Review

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Blogs Pages

The Ultimate Guide to Navigating London Airport Transfers

Blog about The Ultimate Guide to Navigating London Airport Transfers...

Understanding the Efficiency of London Airport Transfers: A Comprehensive Review

Blog about Understanding the Efficiency of London Airport Transfers: A Comprehensive Review...

Exploring the Convenience of London Airport Transfers

Blog about Exploring the Convenience of London Airport Transfers...

Maximizing Your Travel Experience: A Look at London Airport Transfers

Blog about Maximizing Your Travel Experience: A Look at London Airport Transfers...

Our Clients Testimonials

Our drivers

Drivers are very good and Cabs are also in good condition very clean and hygienic.

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recommend

I would recommend this service to get the best price, communication, and hassle-free ride to and from the airport.

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very efficient

Booking and transfer were very efficient, very professional, and very friendly.

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professional.

I recently used cabs for my trip to London. They picked me up and dropped me at my destination in time. The driver was polite, helpful and always professional. 

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professional cab company

Very professional, reliable, friendly, and quick to respond. A pleasure to travel with!

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Excellent

Excellent cab service. Best in the London

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Best Cab Service

I was having difficulty finding a cab service online that could accommodate my family of six. I was a bit sceptical about having to pay in advance but I booked a trip with BAC. Our flight was almost two hours late and even though we agreed to only wait for an hour, the driver waited for us for 2 hours.

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Absolutely first class

I cannot tell you how good this is. It was an absolutely first-class cab service. I give him a 5-star rating.

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Great service

Great service, the great driver would recommend and definitely use again.

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smooth journey

 The driver arrives 10min before the agreed time which is great. The journey was very smooth and I made it on time.


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Extremely useful

your cab transfer service was extremely useful in providing transport for our event. All staff was very helpful. I was very impressed.

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Helpful for everyone

very good service and very helpful for everyone.

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professional

Driver arrived on time. Good communication and professional skills.

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highly recommend

I highly recommend using BAC for the cabs with prompt service.

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Excellent & reliable

your cab transfer service is excellent and very reliable, 100% customer focus, very friendly, great price

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Comfortable

We use Britannia cab service is the best cab service in the UK. It was a reliable and comfortable cab service. we utilize it again and again. thanks to the company.

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reasonable fare

Prices are more reasonable compared to other private cab services. Hassle-free and more reliable than Uber.

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Smooth pick & drop

Thank you for such a smooth pick up & drop. We really appreciated it

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great service

Extremely great service, very polite employees, safe and good driver.

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Friendly & Courteous

They were also very friendly and courteous and were helpful

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